Privacy Policy
Effective date: January 1, 2026
This Privacy Policy explains how Voxnesta Plumbing School (“Voxnesta”, “we”, “us”) collects, uses, and safeguards information in connection with our website and courses.
Information we collect
- Account details: name, email, and password (hashed).
- Transactional data: courses purchased, billing contact (processed by a payment provider).
- Support messages: content you send to our team.
- Usage data: device type, browser, pages visited, and interactions (aggregated where possible).
- Cookies and localStorage: preferences like theme and cookie consent.
How we use information
- Provide, personalize, and improve courses and support.
- Process transactions and send necessary service messages.
- Maintain safety, security, and integrity of our services.
- Comply with legal obligations and enforce terms.
Legal bases
We rely on contract necessity, legitimate interests, consent (where required), and legal obligations.
Sharing
We do not sell personal data. We share limited data with service providers (e.g., payments, analytics, email) under contracts that require confidentiality and security.
Data retention
We retain personal data only as long as necessary for the purposes described or as required by law, then delete or anonymize it.
Your rights
- Access, correction, deletion, and portability.
- Objection or restriction of certain processing.
- Withdrawal of consent where processing is based on consent.
- Lodging a complaint with a supervisory authority.
Security
We use administrative, technical, and organizational measures appropriate to the risks of our processing. No method is 100% secure; we continuously improve our safeguards.
Children
Our services are not directed to children under 13. We do not knowingly collect data from children.
International transfers
Where data moves across borders, we use appropriate safeguards such as Standard Contractual Clauses.
Cookies
We use cookies and localStorage for essential operations (e.g., authentication), preferences (e.g., theme), and limited analytics. You can manage preferences via your browser and our cookie banner.
Changes
We may update this policy from time to time. Material changes will be communicated on this page with a new effective date.
Contact
Questions or requests: [email protected] or +1 (415) 555-0198.